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Owned and operated by MotionSim Dynamic, our team is ready to answer questions about equipment, orders, or anything in between.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Larger items like smith machines and basketball systems may require freight delivery, and we will keep you updated with tracking information throughout the process.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your shipment in real time. If you have not received tracking information within 3 business days of placing your order, contact our team and we will look into it right away.
What is your return policy?
We offer 30-day returns on eligible items. If your equipment does not meet your expectations, please refer to our Return Policy page for full details on eligibility and the return process. Our team is happy to walk you through the steps.
Can I exchange an item for a different model?
Exchanges are handled on a case-by-case basis depending on the product and availability. Reach out to us with your order number and the item you are interested in, and we will work with you to find the right fit for your setup.
How do I choose between different golf simulator or smith machine models?
The best model depends on your available space, training goals, and budget. Our team can help you compare specs, dimensions, and features so you find the right match for your home gym or facility. Send us a message or give us a call for personalized guidance.
Do your pilates reformers require professional assembly?
Most of our pilates reformers come with detailed assembly instructions designed for at-home setup. Some larger units may benefit from a second pair of hands. If you run into any questions during assembly, our support team can walk you through the process step by step.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI)
Free shipping on most orders within the Continental U.S., with handling in 1 to 3 business days.
30-Day Returns
Not the right fit for your space or training setup? Our 30-Day Returns window has you covered.
